Dear Customer Service Department,
On 7/26/2008 9:40:31 AM I ordered the LTD141EN9B LCD panel for replacement in my Lenovo T61. Invertercentral shipped my a totally incompatible panel (description inside returned package). This I sent back complying Invertercentral´s RMA procedures. Afterwards I called in to gather information about the status of the cross shipped LCD panel. I was never announced the date, the item has left Invertercentral. The original ordered LCD panel is still at sale at Invertercentral (2-5 day shipping).
My questions are:
~ Why wasn't the right panel shipped as cross shipping?
~ Is Invertercentral able to ship the ordered panel?
~ When will the panel be shipped?
My suggestions:
~ Invertercentral answers the questions above.
~ If Invertercentral cannot ship the panel within the next 7 days (Tracking ID), Invertercentral refunds the payment in accordance with Invertercentral´s refunds policies ("If we cannot get you a properly working part in similar time frame as the original order, we guarantee a full refund including shipping.")
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